If you are dissatisfied with any aspect of the investment services provided to you by BennBridge Ltd (“the Firm”), you can write to:
108-110 Jermyn Street
Alternatively, you can contact the Compliance Officer by telephone on +44 20 7872 7600 or by email at firstname.lastname@example.org.
We take every complaint seriously and your complaint will be handled in accordance with the relevant Financial Conduct Authority (“FCA”) rules and the Firm’s Complaints Policy. The handling of complaints may differ depending upon your status; however, it is BennBridge Ltd’s policy to aim to resolve every complaint fairly and in a timely manner.
You can obtain a copy of BennBridge Ltd’s Complaints Policy by contacting the Compliance Officer and in the event that you should have a complaint about the investment services which BennBridge Ltd provide to you, a copy of the Complaints Policy will be sent to you.
Financial Ombudsman Service
If, as an eligible complainant1, you are dissatisfied with the Firm’s response to your complaint or the Firm fails to resolve your complaint within eight weeks of receipt, you may be entitled to refer your complaint directly to the Financial Ombudsman Service, the contact details of which are as follows:
1A person eligible to have a complaint considered under the Financial Ombudsman Service.