Complaints policy

If you are dissatisfied with any aspect of the investment services provided to you by BennBridge Ltd (“the Firm”), you can write to:

Compliance Officer
BennBridge Ltd
108-110 Jermyn Street
London
SW1Y 6EE

Alternatively, you can contact the Compliance Officer by telephone on +44 20 7872 7600 or by email at compliance@bennbridge.com.

We take every complaint seriously and your complaint will be handled in accordance with the relevant Financial Conduct Authority (“FCA”) rules and the Firm’s Complaints Policy. The handling of complaints may differ depending upon your status; however, it is BennBridge Ltd’s policy to aim to resolve every complaint fairly and in a timely manner.

You can obtain a copy of BennBridge Ltd’s Complaints Policy by contacting the Compliance Officer and in the event that you should have a complaint about the investment services which BennBridge Ltd provide to you, a copy of the Complaints Policy will be sent to you.

Financial Ombudsman Service

If, as an eligible complainant¹, you are dissatisfied with the Firm’s response to your complaint or the Firm fails to resolve your complaint within eight weeks of receipt, you may be entitled to refer your complaint directly to the Financial Ombudsman Service, the contact details of which are as follows:

Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9SR
0800 023 4567 complaint.info@financial-ombudsman.org.uk
www.financial-ombudsman.org.uk

^{1A person eligible to have a complaint considered under the Financial Ombudsman Service.}